Privacy Policy

Effective date: 10 October 2026

1. Introduction

This Privacy Policy explains how we collect, use, store and protect your personal information when you enquire about, book or stay at Tizer & Tide, our static caravan at Pendine Sands Holiday Park. We are committed to keeping your data safe and to complying with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

The data controller is Tizer & Tide Ltd, Glyndwr House, Occupation Road, Blackwood, NP12 0EQ. You can contact us at [email protected] or on 07429 193183 or 07943 217479.

2. Information we collect

When you enquire or make a booking we collect:

• Your name, email address and phone number
• Your postal address, if needed to confirm your booking or issue a refund
• Booking details, including your dates of stay, the number of adults and children in your party, and any special requirements or additional information you give us
• Payment records, such as the amount paid and the date. Card payments are processed securely by Worldpay; we do not see or store your card details
• Any messages you send us by email, phone, our contact form or social media
• Information the park requires for guest registration, safety or its site rules, such as vehicle registration

3. How we use your information

We use your information to:

• Process and manage your booking, including payments, changes and cancellations
• Send booking confirmations, payment receipts and check-in details
• Communicate with you about your stay and respond to enquiries
• Deal with any damage, complaints, disputes or claims
• Meet our legal, tax, accounting and insurance obligations
• Improve our website and the service we offer

We do not sell your information and we do not share it with anyone for marketing purposes.

4. Legal basis for processing

• Contract – to take and manage your booking
• Legal obligation – for accounting, tax and insurance purposes
• Legitimate interests – to run the booking service, protect our property and improve our service
• Consent – for any optional communications, which you can withdraw at any time

5. How we store and protect your data

Your information is stored securely on password-protected systems and devices, in our booking system and email accounts, with access limited to those who need it. We keep your data only for as long as necessary:

• Booking and payment records: up to 6 years, to meet HMRC record-keeping requirements
• Enquiries that do not lead to a booking: up to 12 months

After this your data is securely deleted.

6. Sharing your information

We share your information only where necessary, with:

• Worldpay, our payment provider, to process card payments securely
• Our website hosting and booking system providers, who store booking data on our behalf
• Pendine Sands Holiday Park (Parkdean Resorts), where required for guest registration, site access or safety
• Cleaning or maintenance contractors, where needed to resolve an issue with your stay
• Insurers, professional advisers, regulators or the police, where legally required

7. Cookies

Our website uses only the cookies needed for it to work, such as those that keep your booking and checkout session active. We do not currently use advertising cookies. If we introduce analytics cookies in future we will update this policy. You can disable cookies in your browser settings at any time, although this may affect the booking process.

8. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data, where legally possible
• Object to, or ask us to restrict, certain types of processing
• Receive a copy of your data in a portable format

To exercise any of these rights, contact us using the details above. If you are unhappy with how we have handled your data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

9. Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.